Smart Hotel Thamrin Jakarta

Easy to find, central of city, near busway shelter.

Friendly staff, well situated to shopping n also train station..

The breakfast provided was indeed below par. The buffet lunch was totally unacceptable. No meet was in the spread for the buffet. Need to ensure that the before a customer checks into the room the basic amnesties are available. There was no soap (shower foam was empty when checked inn Towel railings were not available in another room which I moved into.

Location

Internet never works the room is smell the staffs are lack of training management is not professional

location is the ONLY thing that I can say is nice about this hotel

Pillows smelt of stale sweat, renovating rooms in the hotel - was woken and kept awake by the noise (8am-10pm)-renovating room next to mine, make sure you make your booking in IDR or you will be in for a big suprise when you turn up for checkin....there are other BETTER hotels around this hotel......maybe reconsider your choice

Able to accept us for check -in event very early in the morning.

Room too small,breakfast very limited and sometime undercaterd.Very difficult for taxi to get to this hotel even thought you show the hotel map.

Good location.

While the sheets were clean and towels were fresh when we arrived, the room was not swept up. The room was not made up at all during our stay. When we asked for it to be made up, no one ever came. When we asked for new towels, the towels were damp and we had to ask for newer ones.

Excellent Location!

Not recommended for families, none of the rooms have water kettles to make coffee or chillers to keep drinks or baby food! Complementry breakfast was really complementry.......

location

cleanness of the room, wallpaper with stained, aircon leaked and i almost falling because the leak is in the centre of the room

Locations....Locations...Locations....

The front liner sometimes argument with each others in front of guests

The location is good

When I booked the hotel, it says include breakfast, well it is, its just the breakfast we're gonna get is come in box, and when I checked in , the hotel reception offer me an up grade on buffeet breakfast for ten thousand rupiahs per person, so I took the offer. But then next morning im having a poor breakfast quality, well its ten thousand alrite.. I tried not to complaint too much because its my choice to stay there with a fair price, but I think its gonna be my first and my last

It would be nice if you had warm water in the shower. More english channels.

The room smell like a smoking room & squeezy. No window feeling trapped.

need the rooms bigahr is batter in now evrething good only the room is small and no frige for put water or same drings and fruet coool so this the samething not good

nice area in town city so many jakarta bigmalls thir onyl 2 mineat walk

The staff were responsive and polite but friendly.

Pay in advance - I didn't know how many days I was going to be there, so this became a problem. The shower flooded, so did the was basin; the bathroom door handle was broken when I arrived. The room was cramped. The wi-fi didn't work: I had to change my laptop configuration to meet the hotel's and even then there was no connection. The breakfast was the worst food I've had in Indonesia and the worst hotel breakfast ever. As I pointed out to the staff, you couldn't sell it at a cafe. The location is reasonable, but impossible to get a taxi between 16.00 and about 19.00.

The location. Easy to move here and there.

The staffs are more 'on holiday' than working. I got a room with many things unsettled. No remote control for TV (I have to ask for it), an air-conditioner which not cooling the room even after 30 minutes and it is leaking, wetting my shoes. Then they changed my room which water in the bathroom slowly drain till it look like a flood. The breakfast is so poor. Choose either fried noodle or fried rice. If I want to have buffet, I need to add IDR17,000/person which I never encounter before in any of my travel to many places in Indonesia. With it's room rate, the customer should get the buffet breakfast without paying more money. Smart Hotel didn't smart as it's name (maybe because of the staff). On the second day, I can't open the door using the smart card key. I told the staff and he did call the reception to inform it. Why can't he just go downstairs doing something about it instead of calling the reception and then says to me, "This card is not working". I knew it and I went downstairs by myself! And, the funny things is they didn't realize that I already spent a night at their hotel when they asked me " Did you just check-in?". I am not a celebrity so they could know me well but they should have a checklist on which rooms are occupied and which rooms are vacant! Sorry guys, I worked in hotel line for more than 4 years and that is enough to make me know this very basic and simple thing. The staffs are busy chatting and making noise at the reception counter without respecting customers who sits or loitering around there. The lobby is so narrow and the ambiance is so not welcoming and comfy. As the result : I AM NOT RECOMMENDING THIS HOTEL TO ANYONE. GO A BIT INSIDE AND TRY FIND STUDIO ONE RESIDENCE. THEY ARE MUCH BETTER!